Responsibilities

• Manage and lead the service team.
• Develop and implement service strategies to achieve departmental goals and objectives.
• Monitor and improve service processes to enhance efficiency and customer satisfaction.
• Ensure compliance with Isuzu’s standards and guidelines.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Maintain accurate records of service activities, including work orders, parts inventory, and customer interactions.
• Collaborate with other departments to ensure seamless operations and customer experience.
• Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas.
• Train and mentor service staff to enhance their skills and performance.
• Monitor and analyse service department performance metrics and implement corrective actions as needed.