The following policy applies only to items in our online shop and does not apply to machinery stock.
Standard Delivery
Orders below £150 are subject to £9.99 + vat delivery charge.
Click and collect
You can collect your order from our showroom in Swingfield CT15 7HF, Charing TN27 0AN, Billingshurst RH14 9HZ, Essex CM1 3SS, or Ropley SO24 0BG for FREE. You will receive a confirmation email as soon as your order is available to collect usually within a couple of hours, if stock is available at your chosen location. Stock may not be available at your chosen location and will require an internal transfer which can take 3-5 working days, so please wait to be contacted before visiting us.
Ride on Lawnmowers and Tractors
Delivery by our dedicated parts team (ride-on mowers and tractors only) – FREE within 45 miles of CT15 7HF (see below); either contact us prior to placing your order or we will contact you to quote for delivery outside of this area. When purchasing a ride on delivery can take up to 14 working days as we are required to PDI the machine prior to delivery. Once the PDI has been completed we will contact you to arrange a suitable delivery.

DPD Tracking
If you wish to track your DPD parcel please click here. You can also contact DPD customer services on 0121 275 0500.
Fedex Tracking
If you wish to track your FedEx parcel please click here. You can also contact FedEx customer service on 0345 607 0809
TNT Tracking
If you wish to track your TNT parcel please click here. You can also contact TNT customer service on 0800 100 600
DX Freight
You can also contact DX Freight customer service on 0333 241 5023
Smaller lightweight parcels are usually dispatched via DPD with larger bulkier parcels being dispatched via DX Freight which require a signature on delivery. A calling card will be left with instructions if you are out.
Most of our parcels are dispatched via DPD. On the day of dispatch, you will receive a text / email with the approximate time your parcel will be delivered (normally an hour’s delivery window is given). Please note however, it is your responsibility to ensure you are available when the courier attempts delivery as not all courier firms have the facility to call ahead. If the time given is unsuitable it is highly recommended that you rearrange delivery of your parcel by replying directly to DPD via the text/email or you can request your parcel is left in a safe place or with a neighbour. We also use other courier services including Royal Mail, DX Freight, Fedex and TNT where sometimes tracking information is not available.
Please note all delivery times are approximate, occasionally, delivery periods may be extended for reasons beyond our control and we apologies for this in advance. If you require a delivery urgently by a certain date please contact our parts team quoting item description & product code.
For multiple product orders where different delivery times are shown, please go by the product showing the longest delivery time. If you would like partial (split) delivery please contact our parts team who will assist with your request (this may incur an extra delivery charge.)
Mainland UK
In Stock
We physically have the stock in our warehouse ready for fast dispatch. Usually delivered in 3-5 working days
Out of Stock Items Usually Delivered In
Stock is delivered to us which we then forward on to our customer OR stock is delivered directly from our supplier/manufacturer to our customer. This is dependent on size & weight of items. Whilst we make every effort to deliver within the working days advised this is provided as a guide only. Should you require your order by a specific date please contact our parts team who will do all they can to assist. Please note we regularly update our website but cannot always guarantee our suppliers have products in stock. If there is an issue with stock, we will notify you as soon as we can via telephone/email.
Standard Delivery 3-5 working days
£9.99 + vat (displayed at checkout). Some items may have additional carriage applied. We reserve the right to apply carriage after the order has been placed with your consent.
Please note it is your responsibility to ensure you are available to accept delivery of your order & to notify us of any access restrictions to your property. If delivery cannot be made & another date is required for re-delivery an additional cost may be applied. This will be at our discretion.
Any missing items or damaged items will need to be notified to us within 24 hours of delivery. Please note that ride-on mowers and certain accessories delivered outside the area serviced by our own transport may be subject to carriage charges dependent upon destination. Please contact us for details.
Scottish Highlands
If you wish your products to be delivered to an address in the Scottish Highlands/Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland, Republic of Ireland) (Scottish Highlands postcodes include AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) (Scottish Islands postcodes include HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) then delivery will be charged from £25.00 + vat per box, depending on size this may vary. (Please call us for prices on larger machines as this will often be more).
Northern Ireland
If you wish your products to be delivered to an address in Northern Ireland then delivery will be charged from £40.00 + vat per box, depending on size this may vary. (Please call us for prices on larger machines as this will often be more).
Bank Holidays, Christmas and New Year Deliveries
Any orders placed over a Bank Holiday will not be processed until the next working day. Any in stock items will be expected to be delivered to you within 3-5 days after the first working day back.
Our business closes from Christmas Eve until the New Year, to allow our team time to celebrate the festive season with their families. The final date to order for guaranteed delivery before Christmas is usually around 19th December each year, dependent on the day of the week and the courier services availability. Please order early or arrange in store collection to avoid disappointment.
For more information please email us at customerservice@crawfordsgroup.co.uk